Cooperative Affairs (CA) is the intermediate in between FrieslandCampina and its owners, the member farmers in Netherlands, Belgium and Germany. CA process quality and product quality of raw milk have to be excellent, while operating effectiveness has to be executed at lowest possible costs.
Within the ICT team, supporting CA processes, we have an open position for an “ICT Operations Manager”. He/she will help to co-deliver a faultless “Always On” execution of business processes by providing excellent ICT operations and change services for our farmers with regards to milk planning, milk collection, milk quality, payments and relationships management; 24*7*365.
Parallel to its ICT operations tasks the ICT team is constantly developing and deploying new ICT solutions, faultless, under high time pressure, to full fill the high consumer quality and sustainability demands. E.g. developing and implementing new functionality to support farmer sustainably, climate and animal welfare processes.
As an ICT Operations Manager you are part of the ICT CA team, executing, monitoring and continuously improving ICT processes and services, according to plan, budget and quality. You are responsible for day-to-day ICT service operations, capacity management, change- release- test- and deployment management, contract management and SLA management.
In this position, you will be responsible for leading and executing:
- CT Service Operations Management;
- Capacity Management;
- Change-, Release-, Deployment & Test-management;
- Incident Management;
- SLA- and contract-management.
For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it’s not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our 22,000 employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
RFC farmer processes are leading in the Dairy Industry, faultless “Always On” execution of its processes is a must, ICT is its enabler with an “owners mindset”. You have a key role to deliver excellent ICT services and solutions and are in close contact with CA management , key-users, Project Managers, DTA services providers and strategic partners and ICT services suppliers with the Dairy Industry.
To be a successful in this position, you are/have:
- Dutch native speaking;
- Affinity with Agro/ Dairy business processes;
- “Always on” and “Owners” mindset;
- Proven stakeholder management skills in complex social environment;
- Academic /Bachelor Master or proven further ‘self-learning education’;
- ITIL experienced;
- Proven IT process optimization skills;
- 6 – 7 years’ experience in ICT operations.
Your salary is based on the weighting of your job, your experience and your training. FrieslandCampina offers not only a competitive salary but also training and education on the job because it’s important for our people to continue to grow. After all, your development is not only good for your career; our products also benefit from it. The mutual exchange of knowledge between colleagues is also evident on the work floor. It is, after all, the most effective way to learn.